Shipping costs and payment options

We want to make your shopping at AMATSUNAWA as convenient as possible with easy-to-understand shipping and payment options.

No minimum order value.

If you want to order from outside of Europe, please contact us directly via email at info@amatsunawa.com. Thank you.

Please note that due to the different VAT rates per country the product prices differ slightly and are only displayed correctly after you have logged in or entered your delivery address. 

Data security - The entire ordering process is encrypted so that your private data remains private.

Our goods are usually shipped within 1 - 3 working days after receipt of payment. In the case of custom-made products, this period can be a few days longer, which we will clarify with you personally when you place your order.

Our product ships from Germany.

Shipping costs

Shipping costs for deliveries throughout Germany incl. VAT

*weight of goods incl. packaging

Our shipping partner for deliveries throughout Germany is DPD, DHL or Deutsche Post. 

We also deliver to Packstationen.

Shipping costs for international EU-wide shipping

We deliver to the following European countries. Our shipping partners are DPD, DHL and UPS. The shipping cost depends on the gross weight of the package (= goods + packaging).

Zone 1: Belgium, Denmark, Luxembourg, The Netherlands, Austria, Czech Republic

Zone 2: Finland, France, Greece, Italy, Ireland, Croatia, Monaco, Poland, Portugal, Sweden, Spain, Slovakia, Slovenia

Zone 3: Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary

Zone 4: Malta

Zone 5: Bosnia and Herzegovina, Iceland, Serbia, Turkey

Zone 5.1: Norway, Switzerland, United Kingdom

Zone 6: Moldova, Montenegro

The following table displays the current shipping costs per shipping zone per kg (weight of goods incl. packaging) incl. VAT (where applicable):

*maximum weight per order is 31.5kg!

If you wish to purchase wholesale quantities please contact us for an individual quotation and shipping prices tailored to your demand. Thank you!

Other countries

We currently only offer shipping to the countries listed above via our online shop. Deliveries to other countries are generally possible with prior agreement. In this case, we calculate the shipping costs individually for the corresponding order. Please contact us via our contact form or by email to info@amatsunawa.com to arrange your order/delivery. Thank you.

Custom duties

Shipments outside the European Union are liable to custom duties and sales tax upon receipt of the goods. The customer is responsible for any custom duties and local sales tax on import. We kindly ask you to obtain the necessary information in the receiving country before placing your order.

Note on the German packaging law

We are registered as a manufacturer with the German packaging register LUCID under number DE3063843420774. We have joined a corresponding system for the purpose of taking back and disposing of packaging waste. Further information can also be found at https://www.verpackungsgesetz.com .

Note on disposal of packaging

Please do not dispose of packaging waste with your household waste, but rather bring it to separate collection point. Well-known return options such as the yellow bag or the blue bin are available in your area (only valid for Germany!). You can also get more information about the correct disposal of packaging and the available return options for packaging waste from your city council or local authority.

Payment options

• Payment in advance/bank transfer
• Payment by PayPal
• Payment by credit card

Payment in advance
You pay in advance by bank transfer into our bank account. The dispatch follows immediately after receipt of payment. Payment must be made within 14 days of ordering, as long as we reserve the ordered items for you. If no payment is made, we can cancel the order after 14 days.

PayPal
You pay securely, quickly, and conveniently with PayPal. If you pay with PayPal, we will ship stock items immediately. You do not need your own PayPal account to pay via PayPal.